Employment Opportunities

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Informatics Director

Northland PACE – Bismarck

Full Time -   : 05/31/2019

Apply on line at www.northlandpace.com or email cover letter and resume to Amanda Erickson at aerickson@northlandhealth.com


Job Summary: The Informatics Director is the system administrator for the PACE Care Online (PCO) electronic medical record system and is responsible for the PACE organization’s medical record operations.


Primary Responsibilities:

  1. Sets up and maintains users in PCO.
  2. Trains new users on applicable PCO functionality and workflows, as well as provides refresher training and training on new functionality to all users.
  3. Serves as primary contact for all PCO issues and problems. Researches issues and contacts vendor, as needed, tracking all issues through to resolution and follow-up with users.
  4. Coordinate all PCO updates by reviewing and testing update notes, communication to users of new or revised functionality, and follow-up with vendor on action items and issues.
  5. Facilitate PCO process improvement through the identification of current workflows, maximizing and standardizing use of PCO, and documentation of procedures and step-by-step tools on PCO use.
  6. Manage implementation of new functionality in PCO, to include a project plan, workflow analysis, software design, modification, and configuration, development of procedures and training tools, user training, go live, and go post go live support and monitoring.
  7. Provides support for the reporting of PCO data to the quality team for internal use, submission to HPMS, and submission to DataPace2.
  8. Provides support for the quality audits with oversight of the monthly chart audits and focused assessment audits, including follow-up actions.
  9. Provides management oversight of the remote ICD-10 diagnosis coding performed by the contracted coding vendor. Facilitates internal PACE procedures for tracking, monitoring, and entry of diagnoses codes in PCO to support diagnosis and risk adjustment reporting, ensuring optimal capture of all diagnoses for participants.
  10. Facilitates responses for the monthly Capstone coding audit to submit back to vendor, following up with providers and other individuals with specific findings and improved documentation required, as needed.
  11. Facilitates the dissemination of the biannual HCC Opportunity (HOPP) reports to providers and clinics at each site and the processes to ensure providers are addressing appropriate opportunities in face-to-face visit notes.
  12. Serve as Site Administrator for Northland PACE Staff access to outside organization’s electronic medical record (EMR) systems, including the North Dakota Immunization Information System.
  13. Oversees monitoring of the accurate entry and delivery of emergency room, ambulance, and hospitalization services into PCO, as well as for completion of associated change forms, following up with users to provide education and retraining as needed.
  14. Monitors, monthly, to ensure users are addressing draft progress notes in a timely manner.
  15. Provides back-up for monitoring of overdue service recordings in PCO, working with supervisors of each discipline to address all overdue services.
  16. Monitors, monthly, the Pend report from the claims system, working with the Finance team to clear authorized items form the Pend, and working with site managers and nursing team members to clear items from the Pend that were not entered.
  17. Annually, prepares the enrollee contact file for submission to the vendor responsible for the HOSM survey.
  18. Provides direct supervision to the Medical Record Specialist in the Northland PACE Bismarck site.
  19. Oversees the medical record operations for all Northland PACE sites.
  20. Other duties as assigned.


Employment Specifications:


Prefer education in medical record administration and/or information systems.


5 years of progressive experience in medical records administration and/or healthcare informatics.

Number and type of employees supervised:

One to five Medical Record Specialists and/or related staff.

Licensure, registry or certification required:



Special Training:


Physical Demands:

Must be able to see, hear, and verbally communicate. Must be able to move about freely and possess manual dexterity and visual acuity. Sedentary for long periods of time.